Using the 988 Lifeline is free. When you call, text, or chat the 988 Lifeline, your conversation is confidential. The 988 Lifeline provides you judgment-free care. Connecting with someone can help save your life.

Call - Text- Chat- Deaf/HOH

Here is what you can expect when making a call to the 988 Lifeline.

First, you’ll hear a message that gives you service selection options, including Veterans (Press 1), Spanish-language (Press 2), or your local 988 Lifeline contact center.

We’ll play some hold music while you are connected to a live counselor.

A counselor will say hello and introduce themselves. Your skilled counselor will ask you if you are safe.

After they ask about your safety, your counselor will listen to you, understand how your problem is affecting you, provide support, and share any resources that may be helpful.

Email

Suicide or Safety Concerns: If you tell us in your email message that you or someone else is at risk of suicide or harm, we may take steps to assess and address immediate safety concerns and ensure your well-being and the well-being of others. This may include outreach from a center in the 988 Lifeline network or an external party providing follow-up, or when indicated, contacting emergency services such as 911, EMS, law enforcement, etc. Your safety is our priority.

By using this feedback form, you acknowledge our responsibility as mandated reporters and our dedication to follow up on any safety concerns. We appreciate your understanding.

For immediate help from a caring counselor, please call or text 988, or chat with us. We urge you to call 911 emergency services if you or someone you know is in immediate harm or danger.

The email form is NOT intended for you to ask for crisis counseling.

Age Groups	Children Adolescents Adults Seniors
Health Services	Crisis / Safety Suicide / Suicidal Ideation
Payment Types	Free

Last Updated: 09/16/25