Call the Contracted System Administrator (CSA),
Value Options (VO) at
1-877-652-7624
You will hear an automated voice-mail system with the following choices:
If it is a Life Threatening Emergency or Crisis, press 1
If you need Mobile Response (immediate help to address a crisis), press 2
All other callers are asked to hold for the next available Customer Service Representative
PLEASE NOTE: You can access Mobile Response by either pressing 1 for emergency and ask for Mobile Response or by pressing 2 to go into the Mobile Response Request Line.
1.
The first person you will speak with at the CSA (Value Options) is one of their Customer Service Representatives. This
individual will ask some basic questions about your family’s demographics (name, address, phone number, your
child’s date of birth) as well as questions about your family’s situation, and your child’s needs. The Customer Service
Representative is conducting an intake and registering you in the confidential database. Once this basic information
is collected the Customer Service Representative will transfer you to a Care Coordinator.
The Care Coordinator will ask you questions about your family’s situation and your child’s needs. If you need
information about mental health services that are available for your child and family, the Care Coordinator can refer
you to services in your local community. If you need additional supports, such as case management with supportive
services for your child, the Care Coordinator will give you the name and phone number of one or more local mental
health providers for you to call and set-up a Needs Assessment.
2.
When you call this local clinician to schedule a Needs Assessment, he/she will contact the CSA (Value Options) to get
Authorization to conduct the assessment. This Authorization allows the clinician to be paid for the assessment. Once
they have this Authorization, the local clinician can come to your home to meet your family and conduct the Needs
Assessment.
A Needs Assessment is a series of questions about your child’s behavior and your family’s situation. This information
is used by the CSA to determine the type of services that your family will receive. After completing the needs
assessment, the Local Needs Provider / Assessor faxes the information to the CSA who then reviews it and makes a
determination on the appropriate level of care your child will receive.
The types of services that you may receive include:
Connection to a local mental health provider for therapeutic behavioral assistance through the CSA (Value Options)
Care Coordination; or, Short-term Case Management with Supportive Services through a local Youth Case
Management Program; or, intensive, team-based Case Management through a local Care Management Organization. All of these services are designed to provide your family with the supports to maintain your child in the home and in
school with community-based resources.
Your family will be contacted by the case management agency that will be providing assistance.
Please note: this intake/assessment /referral process can take 3 to 5 weeks.
3.
Having problems accessing services? Call the Family Support Organization (FSO) for Monmouth County at
(732) 571-3272 They are your advocate. The
Family Service Organization (FSO) of Monmouth County (Family Based Services Association of NJ) is a private, nonprofit
organization working to help make the system family friendly and responsive to needs of children and families.
FSO staff members are all parents or guardians of children who have experienced emotional, behavioral, or mental
health issues. They understand the challenges you face.
PLEASE NOTE: The process for obtaining case management services can take a couple of weeks. If your family is in a crisis situation because of the behavioral and emotional needs of your child, when you call the CSA (Value Options), ask for Mobile Response services.
4.
Mobile Response provides trained clinicians who can come to your home to help you address the crisis so that it does
not escalate to a situation where your child is hospitalized or sent out of your home. In some situations, Mobile
Response may also be able to put into place short-term services to address the behavioral and emotional needs of
your child. You can then seek longer-term assistance through case management services.
Information you provide to the CSA is protected under HIPAA, just like your medical records.
MonmouthResourceNet is a free web tool providing a wide range of information about support, resources, and services for families in Monmouth County. MonmouthCares does not share the MRN subscriber list with 3rd parties. The information in MRN is kept as accurate as possible. Updates are made as new information becomes available.
